Oversee a Range of Implementation Projects – Prepare and deliver customer implementation project plans, clearly communicate account setup requirements and expectations with customers and other key stakeholders, and provide detailed account walkthroughs.
Develop Customized Training Plans – Maintain strong knowledge of MealSuite systems and offerings and use it to prepare training plans as needed to be executed by members of the Training team.
Ensure Customers Receive Superior Service – Develop and strengthen relationships with both new and existing customer stakeholders by educating customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations.
Maintain Customer Communication Channels – Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed.
Develop Process Improvements – Leverage feedback for continuous improvement to the onboarding process
Collaborate Cross-functionally – Collaborate with Sales, Finance, Operations, and Engineering teams to ensure successful software implementations throughout the project lifecycle, and collaborate with Sales, Customer Success Managers, and Support to smoothly transition customer accounts after implementation is complete.

Requirements

1+ years of experience supporting project management or customer implementations, ideally within a complex SaaS environment.
PMP or CAPM certification considered an asset.
Proficiency with Microsoft 365 or comparable productivity and collaboration tools.
Proven ability to manage multiple concurrent priorities, allocate time effectively, and maintain strong attention to detail across complex, fast‑moving workstreams.
Demonstrated strength in building and sustaining professional relationships through empathetic listening and clear, effective written and verbal communication.
Experience coordinating with internal teams and external customer stakeholders to align on scope, timelines, risks, and expectations.
Comfortable owning implementation projects end to end, including planning, execution, issue escalation, and delivery accountability.
Able to adapt quickly, exercise sound judgment, and remain effective amid shifting priorities and evolving processes.
Ability to thrive in a collaborative, fast-moving environment
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Benefits

Unlimited paid time off
Retirement savings support
Health benefits
Hybrid flexibility
Work-life balance
Participation in our equity program
Opportunities for career development and advancement
Purposeful work with a positive community impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer implementationsSaaSimplementation project planningprocess improvementsaccount setuptraining plan developmentissue escalationdelivery accountabilityattention to detail

Soft Skills

relationship buildingempathetic listeningeffective communicationtime managementadaptabilityjudgmentcollaborationcustomer serviceproblem-solvingstakeholder management

Certifications

PMPCAPM