Customer Support

• Provide strategic leadership to grow and empower Customer Experience teams in alignment with expanding customer base
• Drive operational improvements by identifying inefficiencies and implementing process enhancements
• Champion innovation in customer support and onboarding, setting measurable goals and KPIs
• Develop and evolve a comprehensive CX roadmap and report outcomes to senior leadership
• Foster cross-functional collaboration to streamline operations and elevate customer experience
• Lead initiatives to enhance the reseller journey and ensure partner satisfaction
• Lead and energize CX teams through effective leadership
• Represent the Voice of the Customer at the executive level

Vice President, Customer Experience

Customer Support – Book Publisher

Customer Service Lead

Customer Service Specialist – 2nd Shift

Customer Support Supervisor

Customer Service Representative