Customer Implementation Trainer
MealSuite
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $74,000 per year
Job Level
Junior
About the role
- Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
- Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
- Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
- Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
- Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.
Requirements
- In-depth knowledge of MealSuite products
- Experience delivering training, ideally with a highly complex product or subject matter
- 1+ years of hands-on experience in customer implementations and training within a SaaS environment
- Exceptional at building and maintaining professional relationships through active and empathetic listening and engaging written and verbal communication
- Willing to occasionally travel and have a valid passport and no travel restrictions that limit ability to cross the border between Canada and the USA (and Vietnam if required for role)
- Thrive in an agile environment that is constantly changing and encourages collective collaboration and communication
- Love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express ideas and build leadership skills
Benefits
- Unlimited paid time off
- Health benefits
- Hybrid flexibility
- Work-life balance
- An inclusive workplace
- Participation in our equity program
- Opportunities for career development and advancement
- Purposeful work with a positive community impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MealSuite productscustomer implementationstraining deliverySaaS environmenttroubleshootingworkflow issuessystem best practicesconfigurationproject training
Soft skills
active listeningempathetic listeningwritten communicationverbal communicationrelationship buildingcollaborationadaptabilityleadership skillscustomer service