Product Manager
Castle Trust Bank
Director of Product, Dining
MealSuite
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Own product strategy for MealSuite Dining (POS, Portal, Ordering, Self-Serve Kiosk) and drive strategic growth and innovation
- Identify and evaluate market opportunities for Culinary product expansion; prioritize initiatives and create actionable plans to increase adoption and upsell
- Monitor qualitative and quantitative product performance and adoption; use data to inform decisions
- Lead discovery and feature leadership within the Dining domain; deeply understand user needs and operational workflows
- Track competitive landscape and partner ecosystem; act as domain expert on external tools and integrations
- Lead multidisciplinary Product team (Product Managers, Product Owners, UX Designers) and collaborate with delivery teams
- Forge cross-functional relationships across Sales, Marketing, CX, Support, partners, customers, and external stakeholders
- Create business cases, prioritize using value vs effort frameworks, and guide long-term product vision
- Manage team operations, oversee collaboration with dev teams, escalate risks and blockers
- Design accessible, intuitive experiences across mobile, tablet, kiosks, and handhelds for senior living (considering mobility, vision, memory, motor skills)
- Mentor and develop Product Managers, UX Designers, and Product Owners; report to Vice President, Product
- Work in-office up to 2 days per week (Cambridge, ON or Dallas, TX)
Requirements
- Familiarity with daily routines and needs of residents/patients and dining services staff
- Deep knowledge of interaction design and hardware/software integration (mobile, tablets, kiosks, printers, RFID, etc.)
- Experience leading cross-functional product teams including Product Managers, UX Designers, and Product Owners
- Understanding of SaaS business strategy, including pricing, go-to-market, and value analysis
- Experience in product road-mapping and prioritization frameworks
- Worked as dining staff in senior living or acute care (1+ years)
- Led product teams directly (3+ years)
- Made strategic product decisions (2+ years)
- Worked in external-facing roles with customers and partners (2+ years)
- Built strategic relationships with senior stakeholders and partners
- Bachelor’s degree in business, hospitality, or a technical field
- Willingness to occasionally travel and valid passport with ability to cross Canada/USA (and Vietnam if required)
- Thrives in an agile, collaborative environment
- Passion for growth, user impact, and building products
