Meal Ticket

Customer Success Manager, Operator

Meal Ticket

full-time

Posted on:

Location Type: Remote

Location: Idaho • United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Serve as the primary point of contact for customers, focusing on maximizing ROI with Meal Ticket's product portfolio.
  • Identify customer success goals, drive growth and retention, manage renewals, and provide strategic consultation.
  • Lead the implementation of engagement strategies across Meal Ticket's products.
  • Build and maintain strong relationships with key stakeholders, conducting regular touchpoints and Quarterly Business Reviews (QBRs).
  • Monitor product usage and health scores through PlanHat to identify adoption gaps and facilitate full utilization.
  • Monitor customer health indicators and execute proactive strategies to prevent churn.
  • Own the full renewal cycle for assigned accounts, initiating renewal conversations and securing commitments.
  • Develop and implement retention playbooks and execute save strategies for at-risk accounts.
  • Help customers achieve their defined success goals by demonstrating how solutions resolve operational challenges.

Requirements

  • 3+ years in Customer Success, Account Management, or related customer-facing role in B2B SaaS environment.
  • Demonstrated experience managing contract renewals, price negotiations, and retention strategies.
  • Excellent verbal and written communication skills with the ability to present to executive stakeholders.
  • Strong analytical and problem-solving abilities with a proactive approach to addressing customer issues.
  • Ability to quickly learn and understand complex software platforms and translate technical concepts for diverse audiences.
  • Genuine passion for helping customers succeed with empathy and consultative approach.
  • Proven ability to work effectively with cross-functional teams in a fast-paced environment.
  • Experience in foodservice, restaurant technology, or supply chain industries (preferred).
  • Familiarity with Customer Success platforms (Planhat, Totango, Gainsight, or similar).
  • Experience with Salesforce CRM.
  • Multi-language capabilities (Spanish, French, or other) a plus.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementcontract renewalsprice negotiationsretention strategiesanalytical skillsproblem-solvingsoftware platformsmulti-language capabilities
Soft Skills
communication skillspresentation skillsproactive approachempathyconsultative approachcross-functional collaborationrelationship building