Tech Support Specialist, Tier 1
Meal Ticket
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Maintain an extensive working knowledge of the designated product suite.
- Reply to email/chats and phone tickets in a timely manner.
- Instruct users in proper use of software, and offer suggestions of how to avoid errors in the future.
- Provide Training Materials and Documentation to Customers when requested.
- Escalate support tickets to other departments in the organization to resolve customer's issues.
- Assist with data entry and answering FAQ’s.
- Keep customers updated on the status of open issues.
- Stay abreast on product development to be able to support customers on new product features.
Requirements
- High school diploma or equivalent.
- At least two years related experience required.
- Excellent verbal and written communication skills in English (other languages are an advantage)
- Excellent interpersonal and customer service skills.
- Ability to work under pressure and within tight deadlines.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Excellent self-learning abilities, resourcefulness, and creative thinking.
- Technological orientation with an ability to self-learn new technological tools and apply technological knowledge.
Benefits
- Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.
- We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
- Applicants with disabilities may be entitled to reasonable accommodation. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwritten communicationinterpersonal skillscustomer service skillsorganizational skillsattention to detailanalytical skillsproblem-solving skillsself-learning abilitiescreative thinking
Certifications
high school diploma