Provide level 1 end user support within the PP, MM, WM, QM, & PM modules to ensure day to day business operations are continuous
Assist the business in monitoring inventory positions and monitoring production processing errors.
Monitor key master data elements to ensure accurate reporting for the business
Support break-fix and production issues
Perform standard system configuration to meet new business requirements
Communicate and document system changes to the business.
Document and deliver initial end user training as necessary.
Gain exposure to and proficiency in peripheral SAP modules (FI/CO & SD) as well as additional operating systems (Salesforce, Esker, Concur)

Requirements

Minimum of a four-year college degree in Information Technology, Business, Finance or other relevant subject area
5+ years professional experience in IT, Business, Manufacturing or a related field
Experience supporting a global, multi-site implementation of SAP ERP ECC 6.0 or above
Expert knowledge in primary SAP module (PP, MM, WM, QM, PM)
Drive and capacity to grow knowledge in secondary+ SAP module(s)
Strong verbal and written communication skills with ability to effectively communicate at multiple levels in the organization
Strong facilitation skills, including leveraging electronic collaboration tools such as Teams
Proven ability to successfully elicit from stakeholders business requirements (e.g. functional, performance, usability, compliance, technical)
Working knowledge of industry standard procedures related to IT Incident, Request and Change Management processes
Experience with end user support
Strong knowledge in secondary+ SAP module(s) (secondary focus can span FI, CO, SD, MM, PP, WM, QM, PM, Security)
Experience in a Make to Order manufacturing environment
Experience with HANA, S/4HANA and/or Fiori
Experience with successfully interacting with offshore teams
Experience with business and systems process mapping and requirements gathering
Experience in a manufacturing and/or foundry environment
Spanish and/or Chinese fluency.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAP ERP ECC 6.0SAP PPSAP MMSAP WMSAP QMSAP PMSAP FISAP COSAP SDHANA

Soft Skills

strong verbal communicationstrong written communicationfacilitation skillsstakeholder engagementrequirements gatheringcollaborationtraining deliveryproblem-solvingdocumentationinterpersonal skills