Client Relationship Analyst – Junior

MDS Group

Client Relationship Analyst managing low-complexity insured and non-insured benefits for clients. Engage with customers to address their needs and provide timely assistance.

Posted 7/15/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service and support within the insurance sector, focusing on health and dental products while ensuring compliance with ANS regulations. Proficient in data analysis and reporting to enhance client interactions and identify process improvements.

Highest-signal resume keywords

Client ServiceData AnalysisInsurance Sector ExperienceKnowledge of ANS RegulationsExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionClaims ProcessingMarket StudiesQuantitative AnalysisQualitative Analysis

Soft Skills

Customer FocusProfessionalismCollaborationInnovationAssertive Communication

Tools & Technologies

Excel

Industry Keywords

Health InsuranceDental ProductsNational Supplementary Health AgencyProcess MappingContinuous Improvement

About the role

Key responsibilities & impact

Provide service to a portfolio of lower-complexity clients via in-person, telephone and digital channels, ensuring all clients are attended to according to their needs in an agile and accurate manner.
Serve clients with attentive, dialogue-based interaction focused on understanding their needs, providing clarification and necessary information regarding the coverage process for insured and non-insured benefits.
Support clients with claims and reimbursement requests—via in-person, telephone and digital channels—to ensure effective reimbursement of expenses incurred for services received outside the authorized provider network.
Carry out necessary procedures to conduct market studies by collecting data and information required to complete quotation forms, in order to identify the best conditions and options for the client within the renewal timeframe.
Prepare reports and/or presentations with claims and utilization indicators by organizing data, information and quantitative and qualitative analyses to provide clients with policy results.
Identify opportunities for improvement through process mapping conducted during operations, applying procedures and workflows, and suggesting actions to enable continuous improvement in client service.
Perform other related professional activities inherent to the role as required by the area’s needs and/or demand, through training, professional qualification and guidance from the immediate supervisor, to ensure continuous professional development.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources Management or related fields
Basic knowledge of Excel
Experience in the insurance sector with health and dental products, and knowledge of current ANS (National Supplementary Health Agency) regulations
Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning (analytical thinking) and assertive communication

Benefits

Comp & perks

SulAmérica Health and Dental Plan
Life insurance
Meal and/or food allowance
Transportation voucher
Profit sharing (PLR)
Wellhub
Wellz
Day off
Apoio Pass for you and your dependents
Discounts on personal insurance products such as auto, life, home and travel