Workers' Comp Claim Supervisor

MDD Forensic Accountants

Claims Supervisor at Davies North America supervising Workers’ Compensation team for high-quality claims management and regulatory compliance. Collaborating with clients and ensuring team performance in a fully remote environment.

Posted 7/28/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of Workers’ Compensation claims handling, including statutes, regulations, and best practices. Exhibits strong leadership and coaching abilities to enhance team performance and client service delivery.

Highest-signal resume keywords

Workers’ Compensation Claims HandlingSupervisory ExperienceCompensability InvestigationsClaims Management SystemsClient Service Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workers’ Compensation StatutesClaims PracticesLitigation ManagementMedical ManagementReturn-to-Work ProgramsReserve ManagementPerformance MetricsSettlement Strategies

Soft Skills

Leadership SkillsCoaching SkillsAnalytical SkillsProblem-Solving SkillsCommunication Abilities

Tools & Technologies

Claims Management SystemsMicrosoft OfficeOutlookExcelWord

Industry Keywords

Claims AdjustersNurse Case ManagersClaims AssistantsRegulatory ComplianceQuality Assurance

About the role

Key responsibilities & impact

Supervise and support Workers’ Compensation Adjusters, Nurse Case Managers, and Claims Assistants.
Provide coaching, mentoring, and technical guidance to team members.
Assist in training, onboarding, and professional development efforts.
Identify performance gaps and develop action plans to improve employee performance and productivity.
Conduct regular team meetings and participate in leadership meetings.
Promote a positive, collaborative, and high-performing team environment.
Assist with interviewing and evaluating candidates for open positions.
Review new claim assignments for coverage concerns, compensability issues, recovery opportunities, and potential claim exposures.
Ensure claims are managed in accordance with client requirements, company standards, and applicable Workers’ Compensation statutes and regulations.
Monitor claim handling activities, including: Compensability investigations, Medical management and treatment plans, Return-to-work coordination, Reserve adequacy, Indemnity and medical payments, Litigation management, Subrogation and excess recovery opportunities, Timely reporting and regulatory compliance.
Provide guidance on complex claims, litigated matters, settlements, and large-loss exposures.
Ensure timely escalation of significant claim concerns and client issues.
Maintain regular communication with assigned clients and stakeholders.
Participate in client meetings, claim reviews, and stewardship discussions.
Address client concerns and identify opportunities to improve service delivery.
Ensure claim handling aligns with client-specific instructions and expectations.
Maintain documentation of client communications and account activities.
Monitor claim quality, service standards, and workflow performance.
Ensure accurate and timely completion of required state filings and documentation.
Review claim files for adherence to regulatory requirements, company best practices, and client guidelines.
Partner with Quality Assurance and leadership teams to identify trends and implement process improvements.
Assist in maintaining claim closure and performance goals across the team.
Coordinate workload distribution and coverage during employee absences.
Assist with staffing needs and resource planning.
Escalate personnel, client, or operational concerns to senior leadership as appropriate.
Support special projects and other duties as assigned.

Requirements

What you’ll need

5+ years of Workers’ Compensation claims handling experience required.
Prior supervisory, team lead, or mentoring experience strongly preferred.
Extensive knowledge of Workers’ Compensation statutes, regulations, claims practices, and case law.
Strong understanding of compensability investigations, medical management, return-to-work programs, litigation management, and settlement strategies.
Experience reviewing reserves and managing claim performance metrics.
Excellent leadership, coaching, and employee development skills.
Strong verbal and written communication abilities.
Exceptional organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to client service and operational excellence.
Proficiency with claims management systems and Microsoft Office applications, including Outlook, Excel, and Word.
Ability to maintain confidentiality and exercise sound judgment.

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
Paid holidays
Life insurance and short-term and long-term disability coverage