Senior Complex Claim Representative – General Liability

MDD Forensic Accountants

Senior Complex Claim Representative managing General Liability claims with coverage analysis and strategic resolution at Davies North America. Collaborating with clients and internal teams to achieve efficient claim outcomes.

Posted 7/2/2026full-timeRemote • Alabama • 🇺🇸 United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in analyzing and managing General Liability claims, including bodily injury and property damage, with a strong focus on effective negotiation and communication. Proven ability to develop claim strategies and maintain accurate documentation throughout the claims process.

Highest-signal resume keywords

General Liability Claims ManagementBodily Injury Claims HandlingProperty Damage Claims HandlingNegotiation SkillsClaims Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisClaims InvestigationClaims Strategy DevelopmentExposure EvaluationSettlement NegotiationRisk AnalysisClaims Management System ProficiencyReservations of Rights IssuanceFull Caseload ManagementHabitational Claims Expertise

Soft Skills

Analytical SkillsCommunication SkillsInterpersonal SkillsProblem-Solving SkillsCollaboration Skills

Certifications & Qualifications

Active Adjuster Licenses

Industry Keywords

Commercial General LiabilityNon-Trucking LiabilityPremises LiabilityTransportation-Related LiabilitySlip and Fall IncidentsHabitational RisksPet Care-Related ActivitiesClaimant CoordinationInsurance CoverageMulti-Family Risks

About the role

Key responsibilities & impact

Review and interpret Commercial General Liability (CGL), non-trucking liability, and related policies, including endorsements
Analyze coverage issues involving bodily injury, property damage, personal and advertising injury, and premises liability
Evaluate exposure across different program types, including off-dispatch vehicle use, habitational premises risks, and pet care-related activities
Draft and issue coverage position letters, including reservations of rights and denials, as appropriate
Investigate and manage claims involving slip and fall incidents, premises liability, habitational exposures, transportation-related liability, and animal-related incidents
Coordinate with insureds, claimants, witnesses, experts, and counsel to evaluate liability, causation, and damages
Analyze and document exposures including medical specials, general damages, property damage, and liability risk
Develop and implement claim strategies to achieve timely and cost-effective resolution
Evaluate exposure and recommend reserves based on liability and damages analysis
Negotiate settlements within authority, balancing legal exposure, financial considerations, and client objectives
Maintain accurate and timely documentation of coverage analysis, claim activity, and strategic decisions within the claims management system
Serve as a key point of contact for clients, insureds, brokers, and defense counsel
Provide clear, concise reporting on claim status, coverage, exposure, and resolution strategies
Collaborate with internal teams and program managers to identify trends and support program performance

Requirements

What you’ll need

7–10+ years of experience handling General Liability claims
Active adjuster licenses and willingness to obtain and maintain additional licenses, as needed
Strong experience handling bodily injury and property damage claims, including premises liability
Demonstrated ability to manage a variety of claim types across multiple programs
Experience issuing or contributing to coverage positions, including reservations of rights
Strong analytical, negotiation, and communication skills
Ability to independently manage a full caseload of claims from inception through resolution
Experience handling non-trucking liability, commercial auto-related liability, or transportation exposures (preferred)
Background in habitational claims, including apartment, rental property, or multi-family risks (preferred)

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
Paid holidays
Life insurance and short-term and long-term disability coverage