Claim Manager Assistant I

MDD Forensic Accountants

Claim Manager Assistant I providing customer support for claims processing at Davies. Handling claim inquiries, ensuring accuracy in data, and supporting claim managers remotely.

Posted 6/16/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer supportclaims processingdata entryfile managementdocument classificationmedical terminologyadministrative activitiesHIPAA complianceorganizational skillsattention to detail

Soft Skills

active listeninginterpersonal skillsverbal communicationwritten communicationtactdiplomacyprofessionalismdecision-makingteamworkindependence

Tools & Technologies

Microsoft Officebusiness-related softwarecentralized work queueimaging softwareindexing toolsdocument management systems

Industry Keywords

customer serviceinsurancemedical backgroundclaims managementconfidential informationproductivity standardsquality metrics

About the role

Key responsibilities & impact

Provide exceptional internal and external Customer Support in a phone support role
Assist insureds, their representatives, and healthcare providers by supporting the processing of highly individualized claim inquiries
Professionally and appropriately respond and/or forward inquiries by reviewing the established standards and guidelines
Ensure smooth transition of claim while monitoring aging of assigned tasks meeting turnaround time standards
Identify and respond to needs of inbound and outbound callers utilizing active listening skills; professionally and appropriately
Prepare claims for Claim Manager review and adjudication
Process and document the daily administrative activities associated with claim notifications including pending, open, and closed claims, utilizing multiple tabs/screens working within a centralized work que
Responsible for input of accurate and detailed data and notes consistently meeting established standards
May perform additional duties and/or assist with special projects as required
File management and organization
Maintain electronic file management and organization of incoming and outgoing mail including imaging, indexing, classification of documents, file management, etc.
Critically review all documentation for completeness, credibility, consistency, and order
Ability to recognize possible process deficiencies and suggest viable solutions
Meet or exceed all established minimum expectations/metrics and goals for the position
Meet or exceed standards for productivity and quality as established for the role
Appropriately process all confidential information abiding by HIPAA privacy laws
Ensure smooth transition of inquiry to appropriate department if/when necessary

Requirements

What you’ll need

High school degree or equivalent experience required; business experience preferred
Prior customer service experience required; insurance or medical background preferred
Excellent organizational skills with an eye for detail
Understanding of medical terminology a plus
Proven interpersonal, verbal, telephonic, and written communication skills
Must possess a high degree of tact, diplomacy and professionalism when dealing with all types of customers
Ability to prioritize work using organizational and decision-making skills
Must be detail oriented with ability to work independently as well as be part of a team
Solid knowledge of Microsoft Office Products as well as other business-related software
Ability to learn new system applications quickly
Ability to quickly apply learned principles to specific and unique circumstances

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage
Paid sick leave, paid family and parental leave, and other mandated benefits