Claim Support Representative

MDD Forensic Accountants

Claim Support Representative managing claims and providing assistance to policyholders. Role focuses on assessing claim eligibility and ensuring accurate records remotely.

Posted 6/1/2026full-timeRemote • Alabama • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Participate in DLH training programs
Gather medical records and other information needed to assess ongoing benefit eligibility
Communicate with Policyholders and their authorized representatives and respond to verbal and written inquiries
Record information in claim files and input data into electronic systems to track activities and claim status, to disburse benefits and to produce management reports
Process, maintain and manage claim tasks and repetitive template payments for RPU/APU claims
Responsible for requesting and filing Attending Physician Statements and Continuance of Disability forms on RPU/APU claims
Participate in special projects as requested, and perform other related job functions as required
Support company values of *We are Dynamic, We are Innovative, We are Connected, and We Succeed Together*

Requirements

What you’ll need

High school degree; Associates degree preferred
2–3 years’ experience in an office environment
Insurance industry experience and familiarity with medical terminology preferred
Expert knowledge of disability insurance
Excellent cognitive ability, analytical skills, organization, and recall
Excellent oral and written communication and interpersonal skills
Proficiency with Microsoft Word and Excel
General knowledge of all operations functions
Organization and attention to detail
Solid Customer service skills
Ability to handle multiple tasks
Ability to handle sensitive and confidential issues
Ability to work in a fast-paced environment
Ability to work individually and as a team player
Ability to adapt to changes in the work environment
Fluent in Spanish preferred

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

disability insurancemedical terminologydata inputclaim processinganalytical skillsorganizationcustomer serviceattention to detailcognitive abilitymultitasking

Soft Skills

oral communicationwritten communicationinterpersonal skillsadaptabilityteam playerorganizational skillsability to handle sensitive issuesability to work in fast-paced environmentrecallinitiative

Certifications

high school degreeassociates degree