Sales Associate
The Walt Disney Company
Customer Relations Consultant
MDD Forensic Accountants
full-time
Posted on:
Location Type: Hybrid
Location: Preston • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a central point of contact for internal and external customers in the resolution of complaints
- Acknowledge and investigate new complaints (Tier 1); introduce yourself to the customer/policyholder and manage the situation by telephone
- Coordinate with all areas of the business to resolve customer issues; proactively involve other teams to take action
- Resolve complaints and issue FRL (Final Response Letters), after calling the customer/policyholder with the resolution
- Respond to queries from the operational team
- Any other reasonable duties assigned by Team Managers or Operations Manager
- Work 37.5 hours per week, Monday-Friday; based in Preston office with hybrid working after probation (50% office, 50% remote)
Requirements
- Although we prefer those with a good level of previous industry experience, it’s not essential as we offer full support and training
- You do need to have a high level of written communication, as high-volume creation of accurate emails and letter writing is part of this role
- We value transferable skills and qualities and focus on what you can bring to the role
- Understand the value of delivering great customer service
- Ability to deal with challenging conversations confidently and calmly
- Experience with customer facing roles and telephone/written communication
Benefits
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
written communicationcustomer serviceconflict resolutionproblem-solvinginterpersonal skillstelephone communicationcalm demeanortransferable skillsteam collaborationadaptability
