IT Support Analyst
URUS Group
AzureTCP/IP
Service Operations Analyst
MDD Forensic Accountants
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMTCP/IP
About the role
- Carry out Ticket resolution through the ITSM tool in line with Service Management Processes and Procedures, taking ownership and seeing issues through to resolution
- Reduce repeat IT issues by driving the resolution of problems rather than addressing individual issues
- Provides on-call support to Davies colleagues, with 50% of the role dedicated to voice support (both inbound and outbound)
- Liaising with other business and IT Teams, where necessary to implement permanent fixes and solutions
- Manage business communications relating to your service(s) throughout the lifecycle of any issue
- Coordinate and facilitate Major Incidents relating to your service(s)
- Continually review and maintain all service-related knowledge to ensure it accurately reflects processes, procedures and technologies, thereby helping in the prevention of tickets
- Facilitate a seamless transition of any changes relating to their service(s) to ensure minimal disruption and embed knowledge into operational processes
Requirements
- Be a good problem solver with proven ability to diagnose and resolve issues.
- Have good analytical skills, be methodical and accurate and show great attention to detail.
- Have excellent verbal and written communication skills with the ability to articulate complex ideas in a clear and concise manner.
- Excellent customer service
- Hands on approach and a willingness to learn
- Demonstrate teamwork - Contributes actively to an environment in which colleagues work cooperatively
- Proven experience and understanding of all windows operating systems and Active Directory Management
- Good working knowledge and experience of Office 365/Administration
- Experience administering the Office365 suite (Office, Teams, SharePoint, OneDrive)
- Understanding of PC hardware diagnosis, set-up, and configuration
- Good working knowledge of LAN/WAN principals and TCP/IP protocols
- Understanding of PC/Server hardware set-up and configuration
- Knowledge of Telephony systems
- Mobile Device Management
- Creating/Amending Mailbox Groups within Microsoft Exchange Online
- General printer knowledge
- ITIL4 foundation or above
