Customer Support

• Respond to inbound calls from home emergency insurance customers
• Work to targets and KPI’s in a friendly and professional call centre environment
• Support the customer through the journey of their claim from initial notification to resolution
• Validate the policyholder, diagnose the issue and deploy the appropriate trade contractor, keeping the customer informed throughout
• Take excess policy payments, arrange boiler services and negotiate with contractors
• Opportunity to multi-skill across many insurance product lines
• Join Davies' growing Property team; full training and support provided

Customer Service Advisor

Customer Support

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support