National Account Executive I
Aflac
Customer Service Advisor
MDD Forensic Accountants
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Validate the policyholder, diagnose the issue and deploy the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
- Opportunity to multi-skill across many insurance product lines
- Join Davies' growing Property team; full training and support provided
Requirements
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers; manage calls professionally and tactfully
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy
- PC literate with excellent administrative skills
- Ability to work full time evening rota (rolling Monday to Sunday, 37.5 hours per week, 15:00 - 23:00)
- Based in the Preston office (onsite)
