Casualty Claims Director – Field Services

MDD Forensic Accountants

Casualty Claims Director leading field-adjusting operations for casualty claims at Davies North America. Ensuring compliance, operational efficiency, and high-quality claims handling nationally.

Posted 4/15/2026full-timeRemote • Alabama • 🇺🇸 United StatesLead💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and oversee a national field claims organization handling Auto Liability, Homeowners Liability, and General Liability claims.
Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives.
Establish and maintain best practices, operational standards, and performance benchmarks across all regions.
Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives.
Provide technical and operational oversight of complex, severe, and high-exposure casualty claims.
Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed.
Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes.
Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling.
Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation.
Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance.
Lead, mentor, and develop regional and field claims leaders and adjusting staff and contractor networks nationwide.
Drive talent development, succession planning, and performance management across the field team.
Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling.
Manage budgets related to field operations, staffing, and casualty claim expenses.
Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality.
Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.

Requirements

What you’ll need

Bachelor’s degree required; Juris Doctor or advanced degree preferred.
7+ years of progressive casualty claims experience, including Auto/Home Liability and General Liability.
Demonstrated leadership experience overseeing large, geographically dispersed field claims teams.
Strong technical expertise in liability evaluation, complex claims, litigation management, and coverage analysis.
In-depth knowledge of state regulatory environments and compliance requirements.
Proven ability to analyze data, manage loss trends, and drive process improvement initiatives.
Excellent communication, negotiation, and executive-level presentation skills.
Ability to travel nationally as needed.

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

casualty claimsliability evaluationlitigation managementcoverage analysisdata analysisloss trend managementprocess improvementbudget managementperformance managementclaims handling

Soft Skills

leadershipcommunicationnegotiationexecutive-level presentationmentoringtalent developmentaccountabilityengagementcontinuous improvementethical decision-making

Certifications

Bachelor's degreeJuris Doctoradvanced degree