Casualty Claims Director – Field Services
MDD Forensic Accountants
full-time
Posted on:
Location Type: Remote
Location: Alabama • United States
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Salary
💰 $115,000 - $130,000 per year
Job Level
About the role
- Lead and oversee a national field claims organization handling Auto Liability, Homeowners Liability, and General Liability claims.
- Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives.
- Establish and maintain best practices, operational standards, and performance benchmarks across all regions.
- Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives.
- Provide technical and operational oversight of complex, severe, and high-exposure casualty claims.
- Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
- Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed.
- Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes.
- Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling.
- Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation.
- Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance.
- Lead, mentor, and develop regional and field claims leaders and adjusting staff and contractor networks nationwide.
- Drive talent development, succession planning, and performance management across the field team.
- Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling.
- Manage budgets related to field operations, staffing, and casualty claim expenses.
- Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality.
- Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.
Requirements
- Bachelor’s degree required; Juris Doctor or advanced degree preferred.
- 7+ years of progressive casualty claims experience, including Auto/Home Liability and General Liability.
- Demonstrated leadership experience overseeing large, geographically dispersed field claims teams.
- Strong technical expertise in liability evaluation, complex claims, litigation management, and coverage analysis.
- In-depth knowledge of state regulatory environments and compliance requirements.
- Proven ability to analyze data, manage loss trends, and drive process improvement initiatives.
- Excellent communication, negotiation, and executive-level presentation skills.
- Ability to travel nationally as needed.
Benefits
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
casualty claimsliability evaluationlitigation managementcoverage analysisdata analysisloss trend managementprocess improvementbudget managementperformance managementclaims handling
Soft Skills
leadershipcommunicationnegotiationexecutive-level presentationmentoringtalent developmentaccountabilityengagementcontinuous improvementethical decision-making
Certifications
Bachelor's degreeJuris Doctoradvanced degree