Intake Specialist – Call Center
MDD Forensic Accountants
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $17 per hour
Job Level
Junior
About the role
- From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria
- Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes
- Adhere to phone-tree procedures per State of Florida contract, including emergency protocols
- Route the FROI call to the appropriate Triage Unit member for further handling
- Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
- Research any situations that do not allow claim entry to ensure claim is entered to the system
- Follow company procedures and State mandated timeframes to comply with laws
- Print, organize, and verify all related forms for daily mail-out
- Verify all data daily for control purposes via printed lists
- Scan and attach new claim documents to the system
- Assist with other clerical duties as necessary
- Perform other duties as needed
Requirements
- High school diploma or equivalent
- At least one (1) year of medical terminology or medical office experience is preferred
- Bilingual (Spanish and English)
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
Benefits
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrymedical terminologyclaim entryverification of datadocument scanningform organization
Soft skills
communication skillstime managementmulti-taskingprioritizationorganization skillsproblem-solvinginterpersonal skillsattention to detailproactiveindependence
Certifications
high school diploma or equivalent