MDD Forensic Accountants

Client Service Manager

MDD Forensic Accountants

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Prepare and analyse client MI.
  • Compile high level analysis of client claims experience / movement and share insights with the client
  • Responsibility of your own diary, ensuring timely delivery of client MI / reports, in accordance with specified SLA.
  • Provide outstanding service to clients, be on-hand to answer queries. Lead claims review meeting itself and own / share ‘next steps’ / follow-up actions.
  • Support the Client Account Manager (CAM) with forecasting on volumes and/or reviewing adjustments. Work with the operation teams to identify process improvements.
  • Use of excel that enables the basics to be performed i.e. formulas, pivot tables.
  • Take personal responsibility for your own development using the tools, training and support of the team.
  • Travel as and when required and as the role demands as per the requirements of the clients and the business.

Requirements

  • A minimum of 5 years’ combined experience working within the claims and/or legal and/or insurance industry
  • Technically proficient in all core claim types that may form part of a clients’ cross-class claims experience
  • Experience of handling and/or managing those that handle motor and/or casualty claims
  • Experience of handling and/or operationally managing a team responsible for casualty / liability claims
  • Competent in the use of both Microsoft PowerPoint and Excel.
  • Presentation skills – either previous experience or be able to show the confidence and competence to present to clients
  • Have an understanding of case management systems
  • Understanding of the claims and litigation process, including the MOJ, CPR and wider jurisdictional processes (i.e. PIAB for ROI)
Benefits
  • - Davies Incentive Plan
  • - 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
  • - Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
  • - Simply Health Care Cash Plan
  • - WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • - Death in Service
  • - Critical Illness Cover
  • - PHI/Income Protection (Private health insurance)
  • - Pension Contribution based 5% Employee / 3% Employer
  • - Employee Resource Groups
  • - Employee Volunteering Programme
  • - Cycle to Work Scheme*
  • - Tech Scheme*
  • - Season Ticket Loan*
  • - Gym Flex*
  • - Access to Online Discount Sites
  • - Discounted Gourmet Society Membership
  • - Discounted Tickets for Merlin Attractions nationwide
  • - Discounts at local retail outlets
  • * after successfully completing probation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims analysisclient MI preparationforecastingprocess improvementcase management systemsmotor claims handlingcasualty claims managementpresentation skillsMicrosoft ExcelMicrosoft PowerPoint
Soft skills
client servicecommunicationleadershiporganizational skillspersonal responsibilityteam collaborationproblem-solvingtime managementadaptabilityconfidence