MDD Forensic Accountants

Claims Team Manager

MDD Forensic Accountants

full-time

Posted on:

Location Type: Hybrid

Location: Preston • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Ownership and oversight of the claims handling team, including management of team workload
  • Managing a mixture of remote and office based claims handlers
  • Development of claims handlers to achieve client SLA’s via support and coaching
  • Ensure a high level of staff engagement
  • Attend Client Review Meetings where appropriate
  • Conducting regular performance and audit reviews, include annual PDR’s
  • Managing claims handler absences
  • Continuous improvement focus leading excellent customer service and technical delivery of claims
  • Complaint escalation point
  • Ensure Key Performance Indicator targets are reached and maintained.
  • Oversight of payment audit approval process to defined limits
  • Involvement in recruitment and interview processes for claims handler/administrator roles

Requirements

  • A strong background in **Claims management**
  • Proven ability to **lead, coach, and inspire teams**.
  • A proactive mindset and appetite for **continuous improvement**.
Benefits
  • **Career & Purpose **
  • - Davies Innovation Lab
  • - Leadership training programme
  • - Funding for professional qualifications
  • - Thrive at Davies; learning opportunities
  • **Environmental & Social**
  • - The Davies Foundation
  • - Local charity funding
  • - Pennies To Heaven
  • - Employee Resource Groups
  • - Employee volunteering programme
  • **Financial Health**
  • - Pension, 5% employee and 5% employer contribution
  • - My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • - Life assurance: x4
  • - Refer a Friend
  • - Cycle to Work Scheme
  • - Lease car salary sacrifice
  • - Davies Incentive Plan
  • - Enhanced maternity, paternity and adoption pay
  • **Mental, Physical & Emotional Wellbeing **
  • - Wellbeing centre; move, munch, money & mind focus
  • - Discounts with 100's of UK retailers
  • - EAP; 24/7 confidential helpline
  • - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • - Flexible working; hybrid, work from home or join a collaborative office space
  • - Dress for your day
  • - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • - Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims managementperformance reviewsaudit reviewsSLA managementKPI managementpayment audit approval
Soft skills
leadershipcoachingteam managementstaff engagementcontinuous improvementproblem-solving