MDD Forensic Accountants

Customer Support Technician

MDD Forensic Accountants

full-time

Posted on:

Location Type: Hybrid

Location: Stoke-on-Trent • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

About the role

  • Be the trusted link between clients, suppliers, and internal teams.
  • Manage emails, calls, and claim processes with confidence and professionalism.
  • Take ownership of dedicated caseloads and keep everything moving seamlessly.
  • Supporting dedicated Adjuster(s) in the proactive management of claims.
  • Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
  • Answer inbound calls, taking action to support customers, suppliers, and clients.
  • Review and Issue reports to clients.
  • Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
  • Appoint suppliers and manage progress, independently of Adjuster engagement.
  • Make outbound calls to customer/supplier/clients.
  • Dealing with and actioning associated tasks in relation to claims.

Requirements

  • Minimum of 2 years’ experience in property claims management.
  • Ideally experienced in reviewing scopes or work, identifying errors, and missed items.
  • Ability add value in claim reserving and reserve movements.
  • Ability to deliver outcomes in a fast-paced environment.
  • Capable of effective communication – both written and verbal
  • Proven experience working
Benefits
  • **Career & Purpose **
  • - Davies Innovation Lab
  • - Leadership training programme
  • - Funding for professional qualifications
  • - Thrive at Davies; learning opportunities
  • **Environmental & Social**
  • - The Davies Foundation
  • - Local charity funding
  • - Pennies To Heaven
  • - Employee Resource Groups
  • - Employee volunteering programme
  • **Financial Health**
  • - Pension, 5% employee and 5% employer contribution
  • - My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • - Life assurance: x4
  • - Refer a Friend
  • - Cycle to Work Scheme
  • - Lease car salary sacrifice
  • - Davies Incentive Plan
  • - Enhanced maternity, paternity and adoption pay
  • **Mental, Physical & Emotional Wellbeing **
  • - Wellbeing centre; move, munch, money & mind focus
  • - Discounts with 100's of UK retailers
  • - EAP; 24/7 confidential helpline
  • - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • - Flexible working
  • - Dress for your day
  • - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • - Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
property claims managementclaim reservingscope reviewerror identificationcustomer query resolution
Soft skills
effective communicationprofessionalismownershipautonomycustomer service