Senior Customer Success Manager
MDaudit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Senior
About the role
- Develop and manage ongoing partnerships with MDaudit customer base
- Identify opportunities to optimize and expand the use of the product
- Collaborate with Implementation, Support, Product, Finance and Sales teams
- Advocate for customers and work with decision makers
- Conduct regular customer updates and manage annual churn value
- Mentor across the Customer Experience team and provide training
Requirements
- Four-year college degree or equivalent related work experience
- 7+ years of customer success management work, including accountability of the overall relationship
- 5 years of experience in healthcare setting
- Compliance; billing; auditing, coding, accounting (hospital or professional)
- Oversight of information systems based projects
- Business development experience
- Strong leadership and mentoring skills
- Executive level decision making and communication skills
- Excellent knowledge and skill using Microsoft Office Suite
- Experience with using Salesforce
Benefits
- Medical, Dental & Vision Coverage
- 401K (with company match)
- Unlimited vacation policy
- Remote Cooking Classes
- Yoga Sessions & Mixology Classes
- Peer Nominated Awards & Recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementbillingauditingcodingaccountinginformation systemsbusiness developmentMicrosoft Office SuiteSalesforce
Soft skills
leadershipmentoringexecutive decision makingcommunication
Certifications
four-year college degree