Customer Service Representative

MD Revenue Group

Customer Service Representative handling patient inquiries related to healthcare billing. Assisting patients with payment plans and documenting issues while meeting performance metrics.

Posted 4/17/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
Inbound calls from patients regarding bills.
Documenting customer complaints, issues, and interactions in appropriate system(s).
Meet performance metrics provided by management team.
Performing other duties as needed and assigned by the supervisor.

Requirements

What you’ll need

High school diploma or GED
Customer service/call center experience preferred
Strong communication and de-escalation skills
Comfortable navigating multiple systems at once
Reliable attendance
Must pass a 7-year Background Check
High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Benefits

Comp & perks

100% Paid Training
401(k) matching
Paid Time off (PTO) – Up to 10 days your first year!
8 Paid Holidays – Including your birthday!
Referral Program
Employee Assistance Program (EAP)
Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
Dental & Vision insurance
Health insurance (including Long & Short-Term Disability)
Life insurance (Company Paid)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsde-escalation skillscustomer servicereliable attendance

Certifications

high school diplomaGED