Customer Service Representative
MD Revenue Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
- Inbound calls from patients regarding bills.
- Documenting customer complaints, issues, and interactions in appropriate system(s).
- Meet performance metrics provided by management team.
- Performing other duties as needed and assigned by the supervisor.
Requirements
- High school diploma or GED
- Customer service/call center experience preferred
- Strong communication and de-escalation skills
- Comfortable navigating multiple systems at once
- Reliable attendance
- Must pass a 7-year Background Check
- High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.
Benefits
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing resolutionpayment planscustomer complaint documentation
Soft skills
communication skillsde-escalation skillsreliabilityperformance metrics adherence
Certifications
high school diplomaGED