Private Bank Process Integrity Manager
Flagstar Bank
Intake Manager
McMichael Taylor Gray, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the team responsible for processing and setting up Bankruptcy, Eviction, Foreclosure, and other default-related referrals.
- Ensure compliance with client-specified SLAs.
- Implement accurate and efficient intake processes.
- Supervise and perform data entry and data interpretation.
- Retrieve, upload, and review mortgage documents.
- Order title searches.
- Review and prepare Demand/Breach letters/MVNs.
- Process cases accurately and manage files in accordance with timeline requirements.
- Monitor technology platforms for referrals and case status requests.
- Communicate with clients via email and client systems.
- Ensure file data is accurately entered into firm and client systems.
- Collaborate with other team members and supervisory staff to ensure cases are worked in accordance with department, firm, court, and client requirements.
- Understanding Bankruptcy, Eviction, and Judicial and Non-Judicial Foreclosure setup requirements.
Requirements
- High school diploma or equivalent required.
- A minimum of 3 years of experience in default services processing within the legal domain.
- Preferably familiar with client and case management systems like Case Aware, Perfect Practice, Black Knight, and Tempo.
- Must be Proficient in MS Office applications, including Outlook, and Teams.
- Demonstrates a keen eye for accuracy and attention to detail.
- Capable of effectively prioritizing tasks and meeting tight deadlines.
- Demonstrate ability to work both independently and collaboratively within a team.
- Deliver exceptional internal and external customer service.
- Possess excellent professional communication skills for written and verbal interactions with all levels of personnel, including other managers, attorneys, clients, and external vendors.
Benefits
- Equal Opportunity Employer
- drug free workplace
- complies with ADA regulations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrydata interpretationcase managementmortgage document reviewtitle searchesDemand lettersBreach lettersMVNsdefault services processingcompliance
Soft skills
attention to detailtask prioritizationdeadline managementindependent workteam collaborationcustomer serviceprofessional communication
