Program Delivery Analyst

McLean & Company

Analyst supporting program delivery for McLean & Company, collaborating with teams and enhancing client experiences through data analysis.

Posted 7/31/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills with a focus on data analysis, reporting, and insights generation. Proficient in Salesforce and Microsoft Excel, with a commitment to client service and effective communication across teams.

Highest-signal resume keywords

Data AnalysisSalesforce ExperienceMicrosoft Excel ProficiencyClient-Service MindsetData Storytelling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingData VisualizationTrend AnalysisVariable Compensation Calculation

Soft Skills

Problem-SolvingCritical ThinkingAttention to DetailCommunication SkillsAdaptability

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft 365PowerPointCRM Platforms

Industry Keywords

Client ExperienceOperational ExcellenceData AccuracyCross-Functional CollaborationProgram Logistics

About the role

Key responsibilities & impact

Work across teams to ensure accurate tracking of client entitlements and credits in Salesforce.
Analyze usage data to identify trends, uncover opportunities, answer business questions, and drive operational excellence.
Play a key role in understanding the client experience by collecting feedback, managing surveys, identifying themes and surfacing insights to improve program offerings.
Leverage data storytelling and visualization techniques to develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership.
Conduct ad hoc data analysis to uncover insights, support decision-making, and help solve complex business challenges.
Support the calculation of variable compensation for delivery teams including commissions and bonuses.
Represent the business in technology enhancements, dashboard builds and AI projects.
Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting.
As needed, support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients.
As needed, provide in-session support for client engagements, including workshops and training.

Requirements

What you’ll need

3+ years of relevant work experience in an analytical, operational, or business support role
Experience analyzing data and translating insights into clear, actionable reports and recommendations
Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting.
Experience working with CRM platforms; Salesforce experience is considered an asset.
Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams.
Excellent written and verbal communication skills, with the ability to present complex information in a clear and actionable way.
Exceptional attention to detail and commitment to data accuracy.
Demonstrated problem-solving, critical thinking, and decision-making abilities.
Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment.
Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint.

Benefits

Comp & perks

Flexible hours may occasionally be required to accommodate clients in other time zones