Support customers use of Applied hardware, embedded software, off-car configuration and data analysis software
Provide support at the track, remotely and at customer premises
Represent the customer’s viewpoint within Motion Applied and influence product strategy
Work with internal teams to push through issue resolution
Assist with improving departmental procedures and knowledge base
Take on development projects as required and drive these forward with minimal supervision
Diagnose hardware and software problems, probing problems to objectively understand whether it is a failure of the system or its environment
Recognise opportunity to add value with additional Applied products or solutions
Requirements
Accurately interpret observations noted in the field to advise solutions or escalate appropriately
Diagnose hardware and software problems under pressure with a detailed and methodical approach
Good communicator with the ability to capture information quickly and accurately
Good understanding of the electronic elements of motorsport systems and powertrains, including the characteristics of typical sensors and actuators used in motorsport
Experience of working trackside in a motorsport environment
Experience of the following tools beneficial: MATLAB/Simulink/Stateflow; Data analysis tools such as ATLAS; ECU set-up tools such as System Monitor; Excel VBA
Knowledge of one or more general purpose programming languages including, but not limited to: Python, Java, C#, C++
Educated to graduate level and awarded a minimum of an Upper Second-Class Honours Degree (2:1) in a relevant engineering discipline (equivalent experience will also be considered)