Field Account Representative, Customer Support

McKesson

Field Account Representative providing hands-on support and onboarding for healthcare customers. Managing account needs and building relationships at McKesson locations in Nashville.

Posted 7/8/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $73,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary on-site representative for McKesson at customer locations
Build strong, professional relationships as a trusted partner and problem solver
Maintain composure and professionalism when addressing customer concerns or service issues
Support new customer onboarding, including:
Assisting with initial setup and ordering processes
Being physically present during early shipments and go-live activities
Be on-site to oversee shipment arrivals and validate order accuracy
Identify and resolve discrepancies, including:
Missing items
Damaged shipments
Backorders
Execute service visits at assigned health system customer locations
Drive customer satisfaction through:
Service level performance
Responsiveness
Reliability and follow-through

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment
Proven successful in providing a hands-on, solution-oriented approach
Ability to remain professional and composed in high-pressure situations
Demonstrated urgency and responsiveness —understands that follow-up must be timely and proactive
Excellent communication and relationship-building skills
Ability to problem solve in real time, often on-site with customers
Comfortable working independently in a field-based environment
Strong organizational skills with attention to detail
Proficiency in MS Office and familiarity with ordering/technology systems

Benefits

Comp & perks

16 Days PTO
12 Paid Holidays
Company Matched 401K
Health Benefits available the 1st of the month after starting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer OnboardingOrder Accuracy ValidationDiscrepancy ResolutionOperational SupportField Operations

Soft Skills

ProfessionalismCommunication SkillsOrganizational SkillsComposure Under PressureResponsiveness

Certifications

Valid Driver’s License