Field Account Representative, Customer Support

McKesson

Field Account Representative providing hands-on support and onboarding for healthcare customers. Managing account needs and building relationships at McKesson locations in Nashville.

Posted 7/7/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and problem-solving capabilities, with a focus on service level performance and operational efficiency in a field-based environment. Proficient in onboarding processes and maintaining order accuracy while ensuring customer satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementProblem SolvingService Level PerformanceField Support ExperienceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingOrder Accuracy ValidationDiscrepancy ResolutionOperational SupportField Operations

Soft Skills

ProfessionalismCommunication SkillsOrganizational SkillsComposure Under PressureResponsiveness

Tools & Technologies

Ordering SystemsTechnology Systems

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Customer SatisfactionHealth System SupportService VisitsProblem SolverTimely Follow-Up

About the role

Key responsibilities & impact

Serve as the primary on-site representative for McKesson at customer locations
Build strong, professional relationships as a trusted partner and problem solver
Maintain composure and professionalism when addressing customer concerns or service issues
Support new customer onboarding, including:
Assisting with initial setup and ordering processes
Being physically present during early shipments and go-live activities
Be on-site to oversee shipment arrivals and validate order accuracy
Identify and resolve discrepancies, including:
Missing items
Damaged shipments
Backorders
Execute service visits at assigned health system customer locations
Drive customer satisfaction through:
Service level performance
Responsiveness
Reliability and follow-through

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment
Proven successful in providing a hands-on, solution-oriented approach
Ability to remain professional and composed in high-pressure situations
Demonstrated urgency and responsiveness —understands that follow-up must be timely and proactive
Excellent communication and relationship-building skills
Ability to problem solve in real time, often on-site with customers
Comfortable working independently in a field-based environment
Strong organizational skills with attention to detail
Proficiency in MS Office and familiarity with ordering/technology systems

Benefits

Comp & perks

16 Days PTO
12 Paid Holidays
Company Matched 401K
Health Benefits available the 1st of the month after starting