Director – Total Care Solutions Operations

McKesson

Director of McKesson Total Care Solutions overseeing pharmacy operations, ensuring service delivery, performance management, and cross-functional collaboration across teams.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $153,600 - $256,000 per yearWebsite

About the role

Key responsibilities & impact

Lead day-to-day MTCS operations across: Field-based pharmacy and dispensary teams embedded within customer clinics, Remote service delivery teams, Administrative and operational support functions
Ensure consistent execution of pharmacy and dispensing operations in alignment with McKesson standards, regulatory requirements, and customer expectations
Establish and enforce standardized workflows, staffing models, and performance expectations
Serve as the primary operational liaison between customer sites and corporate support teams
Drive coordination across clinical, operational, and centralized service functions to ensure seamless service delivery
Serve as an escalation resource capable of directly supporting pharmacy operations in both clinical and non-clinical roles during periods of transition, staffing gaps, or operational disruptions
Own operational performance across MTCS services, including service level adherence, operational efficiency and productivity, and quality and compliance metrics
Develop, track, and report key performance indicators (KPIs) aligned to customer contracts and corporate standards

Requirements

What you’ll need

Doctor of Pharmacy (PharmD) or equivalent clinical credential required
12+ years of professional experience
4+ years of management experience
8+ years of pharmacy experience with 4+ years in operations leadership or management roles
Experience managing healthcare operations, preferably in multi-site or field-based environments
Specialty pharmacy and/or Medically Integrated Dispensing (MID) experience preferred
Proven leadership of pharmacy or healthcare operations with accountability for service delivery and outcomes
Experience managing distributed teams (field-based and remote)
Strong familiarity with specialty pharmacy and/or MID operating models

Benefits

Comp & perks

Competitive compensation package
Annual bonus opportunities
Long-term incentive opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pharmacy operationsdispensing operationsoperational performancekey performance indicatorsservice level adherenceoperational efficiencyquality metricscompliance metricshealthcare operations managementspecialty pharmacy

Soft Skills

leadershipcommunicationcoordinationproblem-solvingteam managementoperational liaisonperformance managementcustomer servicestaffing managementtransition management

Certifications

Doctor of Pharmacy (PharmD)