Customer Care Representative

McKesson

Customer Care Representative at McKesson handling order processing and customer inquiries. Enters orders, tracks requests, and assists customers in a hybrid work environment.

Posted 5/31/2026full-timeLaVergne • Kentucky, Ohio, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Enters Customer orders received via phone and email.
Receives calls via assigned call queues.
Monitors assigned email to case Salesforce queues.
Ensures that the assigned queues are worked on a regular basis.
Answers Phones and Assists Customers with concerns as needed.
Aids customers with returns process initiation.
Answers shipping and delivery questions.
Contacting Master Data Collections Dept/Finance to remove blocks from the account.
Initiating new account set-up or assisting with various account updates.
Directs customers to proper departments when questions are outside of their assigned scope of business.
Completes ongoing training as assigned.
Complete assigned training courses in a timely manner.
Participates as an active member of assigned team.
Tracking packages.
Running license block reports.
Active participant in team meetings.
Prepares for monthly 1:1’s with supervisor.

Requirements

What you’ll need

High School Diploma / College Degree Preferred
General Computer and Keyboarding Skills
Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
Ability to Multitask
Ability to thrive under pressure in a fast-paced environment
Ability to work within given Schedule Adherence tolerances
Well Spoken and a Clear Communicator
Customer Service Experience Preferred
Works well in a team driven environment
Strong Sense of Urgency

Benefits

Comp & perks

Competitive compensation package
Annual bonus opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer order entrydata entrypackage trackingaccount set-upreport generation

Soft Skills

multitaskingcommunicationteamworkcustomer serviceability to thrive under pressuresense of urgency

Certifications

High School DiplomaCollege Degree