Customer Success Executive – Cell & Gene Therapy

McKesson

Customer Success Executive managing pharmaceutical client accounts for cell and gene therapies at McKesson. Responsible for customer satisfaction, account management, and business growth.

Posted 5/28/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $149,400 - $249,000 per yearWebsite

About the role

Key responsibilities & impact

Acts as primary point of contact for the client related to implementations, on-going account management and upsell opportunities
Responsible for developing and maintaining high customer satisfaction with pharmaceutical client and potentially authorized treatment centers (ATC)
Navigates the McKesson enterprise on behalf of the client
Builds and maintains strong relationships with key stakeholders and decision-makers at clients
Provides customer with proactive consultative services on process improvement, revenue generating, and cost-saving opportunities
Monitors monthly performance against service level agreements and develops plan with BU service lines for corrective action if service level are not met

Requirements

What you’ll need

Bachelor’s Degree in relevant discipline
10+ years of relevant experience
8+ years’ experience in specialty pharmaceuticals
Strong experience in cell and gene therapy
Demonstrated problem solver in complex situations
Team player with strong interpersonal and resource management skills
Demonstrated experience with account management, contract implementation, and customer service
Excellent communication and collaboration skills
Strong knowledge of Specialty Distribution or Specialty Pharmacy processes

Benefits

Comp & perks

Competitive compensation package
Performance-based bonus opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcontract implementationcustomer serviceprocess improvementrevenue generationcost-saving strategiesspecialty pharmaceuticalscell and gene therapyservice level agreements

Soft Skills

problem solvinginterpersonal skillsresource managementteam playercommunication skillscollaboration skills

Certifications

Bachelor’s Degree