Director, Rare Disease Operations

McKesson

. Lead, mentor, and motivate a team to achieve performance goals .

Posted 5/21/2026full-timeCary • North Carolina • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead, mentor, and motivate a team to achieve performance goals
Conduct regular performance reviews and provide constructive feedback and development plans for team members
Manage day-to-day operations of assigned programs
Develop and implement operational policies, procedures, and standards
Monitor call center metrics and KPIs
Regularly evaluate systems, tools, and work instructions
Ensure all operations adhere to industry regulations, standards, and best practices
Analyze customer feedback and trends to identify areas for improvement
Develop and execute strategies to enhance efficiency and effectiveness

Requirements

What you’ll need

12+ years of professional experience
4+ years of management experience
Bachelor’s Degree or equivalent experience
12+ years’ experience within specialty pharmacy, or other relevant pharmaceutical industry services
Previous experience effectively coaching and managing a team responsible for pharmacy or reimbursement operations
Strong understanding of pharmacy operations, technology, and best practices
Experience in the specialty healthcare or pharmaceutical segment
Exceptional written and verbal communication skills
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pharmacy operationsreimbursement operationsperformance managementoperational policiesKPI monitoringcustomer feedback analysisefficiency strategiesbest practices

Soft Skills

leadershipmentoringcommunicationteam motivationconstructive feedback