Product Manager – Clinical Services, Patient Safety & Clinical Support
Dexcom
CloudMicroservices
Director, Application Engineering
McKesson
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
AWSAzureCloud
About the role
- Oversee the engineering and operational management of all overhead, CRO, and SMO applications within Sarah Cannon Research Institute (SCRI).
- Lead a team of systems engineers responsible for implementing, maintaining, and optimizing enterprise applications that support clinical research operations.
- Ensure alignment with SCRI’s digital strategy and collaborate cross-functionally with McKesson and external partners to uphold enterprise standards and drive innovation.
- Lead the full lifecycle of application engineering across overhead, CRO, and SMO systems, including implementation, configuration, performance tuning, and integration.
- Manage system engineers and foster a high-performing team culture focused on continuous improvement and innovation.
- Oversee release management, testing, and validation processes to ensure stable and secure deployments.
- Collaborate with Finance, Quality, Clinical Operations, and external CRO/SMO partners to ensure systems meet evolving business and regulatory requirements.
- Drive automation and digital transformation initiatives to replace manual processes with scalable, efficient solutions.
- Ensure data integrity, user access controls, and compliance with internal policies and external regulations.
- Coordinate vendor relationships, including contract management, roadmap alignment, and issue resolution.
- Maintain comprehensive documentation and a knowledge base for system configurations, workflows, and troubleshooting.
- Support audit readiness and collaborate with internal and external auditors on system-related documentation.
- Monitor system performance and proactively implement enhancements to improve reliability and scalability.
Requirements
- 12+ years of experience in clinical research or related fields, with a focus on application engineering and system support.
- Proficiency in software development methodologies (Agile, DevOps) and experience in integrating various systems and applications to streamline clinical operations.
- Strong analytical and problem-solving capabilities.
- Effective communicator with the ability to influence stakeholders across all levels.
- Proven ability to lead, mentor, and develop high-performing engineering teams.
- Experience with cloud platforms like AWS, Azure, or Google Cloud for scalable and secure data storage and processing.
- Extensive knowledge of advanced engineering principles, theories, and concepts.
- Proven track record in strategic planning, project management, and change leadership.
- In-depth understanding of clinical research processes, regulatory requirements, and industry trends.
- Familiarity with platforms such as Salesforce, SAP, Veeva, Vestigo, and EHR systems.
- Expertise in system interoperability and data exchange across clinical platforms.
Benefits
- Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being.
- Competitive compensation package; base pay determined by performance, experience and skills, equity, regular job market evaluations, and geographical markets.
- Other compensation such as an annual bonus or long-term incentive opportunities may be offered.
- Comprehensive benefits through parent company McKesson (link provided in posting).
- Fully Remote work option (remote locations listed: USA, TN).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application engineeringsystem supportAgileDevOpscloud platformsAWSAzureGoogle Cloudsystem interoperabilitydata exchange
Soft skills
analytical skillsproblem-solvingcommunicationinfluencing stakeholdersleadershipmentoringteam developmentstrategic planningproject managementchange leadership
