HR Generalist
Lucidya | لوسيديا
Quality Control Analyst, Specialty Pharmaceutical
McKesson
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $16 - $27 per hour
Job Level
Junior
About the role
- Support Operations to ensure team compliance in day-to-day program interactions and high-quality service for patients and clients
- Uphold culture of quality by fostering positive communication and continuous learning
- Proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics, and transactions
- Execute the Quality Control monitoring program to exceed customer expectations and regulatory quality standards
- Conduct audits and transactional reviews of operations workflow (including federally funded patients), telephone interactions, documentation processes in MIS, and timeliness/accuracy versus performance metric goals
- Document and report findings of identified opportunities for improvement and/or instances of variance from procedure in a timely manner
- Formulate recommendations to improve team quality and track action/remediation efforts with focus on continuous improvement
- Work collaboratively with Quality Assurance to ensure congruent quality efforts and knowledge transfer
- Provide support by working with Program Management and Business Intelligence to pull and analyze data reports
Requirements
- Typically requires 1 year of related experience
- 1 year of related experience is required; preferably with exposure to quality control tasks and responsibilities
- Microsoft Office - Word, Excel, MS Teams, and PowerPoint at an intermediate level
- Power BI exposure would be considered an asset
- Strong quality orientation including the ability to focus on details and adhere to standards
- Ability to communicate effectively in both written and oral form
- Strong problem-solver with the ability to present issues clearly and provide solutions
- Highly motivated and committed to excellence with a positive attitude
- Ability to organize, multitask and prioritize tasks effectively in a fast-paced environment
- Good critical thinking skills with the ability to see the “big picture” and be proactive
- Flexibility with shifts and mandatory overtime if required
- Physical requirements: perform order filling, stand or sit 5-6 hours daily, lift up to 30 lbs in team lift if required
