Manager

• Lead and manage a team of field-based reimbursement specialists responsible for in-office reimbursement and patient support services
• Hire, develop, coach, evaluate, culture-build and lead the reimbursement team
• Manage day-to-day program operations including staffing, profitability, standard operating procedures, process design, implementation and improvements
• Monitor client SLA agreements and ensure compliance, making staffing and process changes if SLA is not met
• Supervise a nation-wide team of remote-based direct reports, monitor activity and performance development, and conduct extensive travel for in-person training and ride-a-longs
• Regularly interact with Client’s Head of Reimbursement Operations and act as liaison within McKesson to Client Services, Information Systems, Business Analysts, Quality Assurance and Training
• Establish and lead regular communications including weekly 1:1s, weekly team meetings, monthly check-ins, quarterly performance surveys, monthly QA audits, and weekly meetings with client and operations team
• Disseminate client direction across remote team and lead regular teleconferences and quarterly ride-a-longs for ongoing training
• Provide Field Operations efficiencies and execute Field Operation projects assigned
• Partner with Sr. Manager to establish and produce client reports monthly and quarterly
• Manage client expectations and provide consultative services on process improvement, revenue generating and cost saving opportunities
• Assist in preparation of and participate in Quarterly Business Reviews for the client
• Responsible for FRM development, establishing development opportunities and providing ongoing training (payer education, conferences, mentorships, billing and coding, My Learning courses)

Manager, Field Reimbursement

Operation Manager, Japanese Speaker

Senior Manager, Autonomy Technical Release

Senior Engagement Manager

Senior Engagement Manager

Assistant Plant Manager