Analyze large, complex datasets to improve forecasting accuracy and operational planning
Develop, maintain, and enhance statistical and predictive models for volume and contact center forecasting
Apply time-series forecasting, predictive modeling, and scenario planning techniques to anticipate demand
Partner with stakeholders to identify opportunities to improve productivity, performance, and customer experience
Create and present clear data visualizations and insights for technical and non-technical audiences
Communicate forecasting results and recommendations to internal teams and occasional external partners
Support optimization of staffing and workforce planning models with guidance from senior team members

Requirements

Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or equivalent experience
4+ years of experience applying advanced analytics to solve business problems
Strong experience (4+ years) with forecasting and statistical modeling, including time-series analysis
Proficiency (4+ years) in Python (required) and experience with R
Advanced (4+ years) SQL and experience working with large datasets
Hands-on experience (4+ years) with data modeling, statistics, and applied mathematics
4+ years' Experience using Databricks, Snowflake, or similar cloud-based data platforms
Ability to analyze trends, mine complex transactional data, and troubleshoot analytical issues
Experience creating analytics-driven visualizations and presenting insights clearly
Comfortable working with moderate autonomy in a collaborative, cross-functional environment

Benefits

Competitive compensation package
Annual bonus or long-term incentive opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisforecastingstatistical modelingtime-series analysispredictive modelingdata visualizationdata modelingapplied mathematicsSQLPython

Soft Skills

communicationcollaborationproblem-solvingstakeholder engagementpresentation skillsautonomyanalytical thinkingperformance improvementcustomer experience enhancementproductivity improvement