Lead requirements gathering sessions with business stakeholders and Business Analysts to understand and document business processes and needs.
Translate documented requirements into actionable Salesforce solutions.
Design and configure Salesforce solutions using declarative tools (Flows, Process Builder, Validation Rules, Approval Processes, Reports, Dashboards, etc.).
Own the end-to-end solution design and configuration process, leveraging Salesforce declarative tools and best practices.
Manage the process of implementing improvements and new functionality in the SFDC application suite, prioritizing declarative solutions.
Provide training and support to end users on Salesforce and related sales and marketing technology tools (e.g., Conga Apttus, Ironclad CLM, DocuSign).
Communicate and collaborate with technical resources (Developers) and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements.
Utilize Salesforce best practices related to release management and deploy changes from sandboxes to production.
Create and maintain documentation on business processes, requirements, and application configuration.
Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates and enhancements.
Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the Salesforce instance.
Stay current with Salesforce releases, features, and industry trends to proactively recommend improvements.
Assist with user acceptance testing (UAT) and change management activities.
Collaborate on cross-cloud projects (Sales, Service, CPQ, Experience Cloud, etc.) as needed.

Requirements

5+ years’ experience in designing, building, and implementing business solutions using information technology.
Significant experience in business analysis, requirements definition and deployment of business requirements to information systems.
5+ years’ experience in Salesforce administration or consulting.
5+ years’ experience with Sales and Support operations.
3+ years of experience working with the SFDC product suite.
Experience with advanced Salesforce configuration (Flows, Process Builder, Lightning App Builder, etc.).
Intermediate understanding of Salesforce development (Apex, JavaScript) for communicating requirements to developers.
Salesforce Administrator certification required; additional Salesforce Consultant certifications preferred.
Strong analytical, problem-solving, and communication skills.
Experience with user training, documentation, and change management.
BS, BA, and/or Masters in Business, Computer Science, Information Services, or related discipline.

Benefits

Competitive compensation package
Annual bonus opportunities
Professional development programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSalesforce configurationFlowsProcess BuilderValidation RulesApproval ProcessesReportsDashboardsApexJavaScript

Soft Skills

analytical skillsproblem-solving skillscommunication skillscollaborationtrainingdocumentationchange management

Certifications

Salesforce Administrator certificationSalesforce Consultant certification