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Tech Stack
Tools & technologiesCloudSQL
About the role
Key responsibilities & impact- Lead the EnterpriseRX level 3 technical support organization
- Handle the most complex technical issues across EnterpriseRX and integrated solutions
- Ensure exceptional service and responsive support for EnterpriseRX customers
- Oversee resolution of complex platform and application issues
- Collaborate with product & engineering on defect trends and systemic issues
- Manage the Tier 3 operations budget and vendor strategies
Requirements
What you’ll need- 12+ years of progressive experience in IT operations, technical support, or service delivery
- 4+ years of management experience leading managers, technical teams, or senior-level support specialists
- Bachelor’s degree in Computer Science, Information Systems, or related field preferred
- ITIL-aligned service management knowledge across incident, problem, change, and knowledge management
- SQL proficiency or familiarity with the ability to guide and validate technical investigations
- Experience with Salesforce Service Cloud, Jira, Confluence, and monitoring/alerting tools
Benefits
Comp & perks- Competitive compensation package
- Annual bonus opportunities
- Health insurance
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLITILincident managementproblem managementchange managementknowledge management
Soft Skills
leadershipcollaborationproblem-solvingcustomer service