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About the role
Key responsibilities & impact- Enters Customer orders received via phone and email.
- Receives calls via assigned call queues.
- Monitors assigned email to case Salesforce queues.
- Ensures that the assigned queues are worked on a regular basis.
- Answers Phones and Assists Customers with concerns as needed.
- Aids customers with returns process initiation.
- Answers shipping and delivery questions.
- Contacting Master Data Collections Dept /Finance to remove blocks from the account.
- Initiating new account set-up or assisting with various account updates.
- Directs customers to proper departments when questions are outside of their assigned scope of business.
- Completes ongoing training as assigned.
- Complete assigned training courses in a timely manner.
- Participates as an active member of assigned team.
- Tracking packages.
- Running license block reports.
- Active participant in team meetings.
- Prepares for monthly 1:1’s with supervisor.
Requirements
What you’ll need- High School Diploma / College Degree Preferred
- General Computer and Keyboarding Skills
- Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
- Ability to Multitask
- Ability to thrive under pressure in a fast-paced environment
- Ability to work within given Schedule Adherence tolerances
- Well Spoken and a Clear Communicator
- Customer Service Experience Preferred
- Works well in a team driven environment
- Strong Sense of Urgency
Benefits
Comp & perks- Competitive compensation package
- Annual bonus or long-term incentive opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer order entryaccount set-upreturns processpackage trackinglicense block reportingMicrosoft OfficeExcel filteringkeyboard skillsemail managementcall handling
Soft Skills
multitaskingcommunicationteamworkpressure managementurgencycustomer serviceadaptabilityactive participationtime managementproblem-solving
Certifications
High School DiplomaCollege Degree