McKesson

Customer Care Representative – Aesthetics

McKesson

full-time

Posted on:

Location Type: Hybrid

Location: LaVergne • Kentucky • Ohio • United States

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Salary

💰 $17 - $18 per hour

About the role

  • Enters Customer orders received via phone and email.
  • Receives calls via assigned call queues.
  • Monitors assigned email to case Salesforce queues.
  • Ensures that the assigned queues are worked on a regular basis.
  • Answers Phones and Assists Customers with concerns as needed.
  • Aids customers with returns process initiation.
  • Answers shipping and delivery questions.
  • Contacting Master Data Collections Dept /Finance to remove blocks from the account.
  • Initiating new account set-up or assisting with various account updates.
  • Directs customers to proper departments when questions are outside of their assigned scope of business.
  • Completes ongoing training as assigned.
  • Complete assigned training courses in a timely manner.
  • Participates as an active member of assigned team.
  • Tracking packages.
  • Running license block reports.
  • Active participant in team meetings.
  • Prepares for monthly 1:1’s with supervisor.

Requirements

  • High School Diploma / College Degree Preferred
  • General Computer and Keyboarding Skills
  • Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
  • Ability to Multitask
  • Ability to thrive under pressure in a fast-paced environment
  • Ability to work within given Schedule Adherence tolerances
  • Well Spoken and a Clear Communicator
  • Customer Service Experience Preferred
  • Works well in a team driven environment
  • Strong Sense of Urgency
Benefits
  • Competitive compensation package
  • Annual bonus or long-term incentive opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer order entryaccount set-upreturns processpackage trackinglicense block reportingMicrosoft OfficeExcel filteringkeyboard skillsemail managementcall handling
Soft Skills
multitaskingcommunicationteamworkpressure managementurgencycustomer serviceadaptabilityactive participationtime managementproblem-solving
Certifications
High School DiplomaCollege Degree