Lead and manage a team of engineers responsible for administration, support, and operational management of data and analytics platforms (e.g., Databricks, Tableau, Power BI)
Ensure platform availability, stability, and performance through defined operational processes, monitoring, and incident management
Oversee user access, environment management, and security integration across data and analytics tools in alignment with enterprise standards
Manage platform-related service requests, support workflows, and prioritization in partnership with delivery teams
Support implementation and rollout of platform capabilities required by data engineering and analytics teams
Partner with architecture, security, and enterprise technology teams to ensure platform configurations align with standards and requirements
Monitor and manage cloud platform usage and costs related to analytics tooling, identifying opportunities for optimization
Coordinate platform upgrades, patching, and release activities in collaboration with external teams and vendors
Provide input into platform roadmap and improvements based on operational insights and team experience
Establish and reinforce standard operating procedures, documentation, and support models for platform services
Directly manage and develop a team of engineers (typically 6–8 direct reports)
Set clear expectations for performance, delivery, and operational excellence
Provide coaching, feedback, and development opportunities to grow team capability
Ensure consistent execution of team processes, priorities, and service commitments.

Requirements

Typically 9+ years of professional experience and 2+ years of management experience
Hands-on experience supporting and administering data and analytics platforms, with specific experience in Databricks, BI tools, and cloud-based data environments
Strong understanding of operational support models, including incident management, service management, and platform reliability
Experience working in cloud environments (Azure preferred) with awareness of cost and performance considerations
Ability to manage competing priorities and support requests in a fast-paced, delivery-driven environment
Strong collaboration skills with the ability to work across engineering, architecture, and business teams
Clear communication skills with the ability to translate technical concepts for different audiences.

Benefits

Competitive compensation package
Annual bonus or long-term incentive opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data administrationanalytics platformsincident managementservice managementplatform reliabilitycloud environmentscost optimizationperformance monitoringenvironment managementsecurity integration

Soft Skills

team managementcollaborationcommunicationcoachingfeedbackprioritizationoperational excellenceperformance managementdelivery-driven mindsetclear expectations