McKesson

Senior Credit & Collections Specialist

McKesson

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Texas • United States

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Salary

💰 $22 - $37 per hour

Job Level

Senior

About the role

  • Analyze and manage complex and high-value delinquent accounts.
  • Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
  • Make daily decisions regarding order holds or releases based on credit limits and payment status.
  • Identify and escalate potential write-offs to management​.
  • Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
  • Communicate negotiated resolutions and obtain necessary approvals from internal teams.
  • Provide regular updates and progress reports to leadership.
  • Engage with customers to present tailored solutions addressing cash flow challenges.
  • Propose and escalate alternative payment options when necessary.
  • Maintain a professional and diplomatic approach in all customer interactions.
  • Support strategic customers and expand market segments.
  • Provide insights and trends to Sales and other stakeholders to inform business decisions.
  • Develop and implement strategies to ensure accounts remain current post-resolution.
  • Train and mentor new team members.
  • Share expertise and promote best practices across the team

Requirements

  • Typically requires 5+ years of related experience
  • Exceptional communication and negotiation skills
  • Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, Teams, etc.
  • Experience in corporate credit and collections
  • Strong understanding of finance principles and practices
  • Strong customer service skills
  • Ability to multitask across various systems while meeting deadlines
  • Prior negotiation experience
Benefits
  • competitive compensation package
  • potential annual bonus or long-term incentive opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
corporate creditcollectionsfinance principlesnegotiation
Soft Skills
communicationnegotiationcustomer servicemultitaskingleadershipmentoringdiplomatic approach