Analyst

• Ensure the accuracy and quality of configurations and process documentation across multiple products and platforms
• Support customer implementations and change requests
• Collaborate with Implementation Analysts to validate solutions and promote best practices
• Contribute to validation efforts for affiliated product releases
• Interface with internal teams on technical requirements, platform configurations, API integrations, website design, and support ticket oversight
• Validate software and hardware configurations, including testing, troubleshooting, automation, demos, documentation, and training
• Document and peer-review validation processes for supported products and platforms
• Maintain and create internal/external testing and validation documentation
• Execute validation activities (integration, stress, quality testing) and secure necessary approvals
• Identify and implement process improvements
• Apply deep understanding of product functionality to validate against business requirements
• Follow SOPs to ensure high-quality customer experiences
• Analyze and investigate data to support validation efforts
• Adhere to release management and internal control guidelines
• Ensure compliance with quality assurance, data governance, and standard procedures
• Participate in cross-training to support multiple product offerings
• Support onboarding and training of new and existing team members
• Engage in product review sessions to assess customer requests and support product evolution

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