Bilingual Scheduling Coordinator - 12‑Month Contract
McKesson
full-time
Posted on:
Location Type: Hybrid
Location: Saint-Laurent • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$45,000 - CA$75,000 per year
Job Level
JuniorMid-Level
About the role
- Process patient referrals and schedule appointments promptly
- Confirm nurse availability and pharmacy delivery for treatments
- Ensure all medical therapies are scheduled according to service level agreements (SLAs)
- Contact patients to confirm appointments and provide clear instructions
- Send welcome emails and maintain excellent communication throughout their care journey
- Manage inbound and outbound calls and emails within KPI standards
- Maintain accurate documentation in scheduling systems
- Support rescheduling and handle no-show follow-ups
- Work closely with physicians, nurses, pharmacy teams, and program coordinators
Requirements
- Post-secondary diploma or degree in customer service, administration, or a related field
- Minimum of 2 years customer service experience (public and/or private)
- Bilingual in English and French
- Strong organizational and multitasking skills with attention to detail
- Excellent communication and interpersonal abilities
- Ability to thrive in a high-volume, fast-paced environment
- Proficiency in MS Office and scheduling systems
- Experience in healthcare, medical administration, or clinic settings preferred
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrationscheduling systemsdocumentationmultitaskingattention to detailbilingual
Soft skills
organizational skillscommunication abilitiesinterpersonal abilitiesability to thrive in high-volume environments
Certifications
post-secondary diplomadegree