MCI

Bilingual Call Center Representative

MCI

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Answer inbound calls and respond to customer inquiries in a professional manner.
  • Resolve customer issues efficiently while maintaining a positive attitude.
  • Document all interactions accurately in the CRM system.
  • Follow communication scripts and standard operating procedures.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Requirements

  • Must be 18 years or older
  • High school diploma/GED
  • 1+ year of experience in a call center or customer service role
  • Excellent verbal and written communication skills
  • Ability to multitask and manage time effectively in a remote setting
  • Proficient with computers and customer service software
  • Reliable internet connection and a quiet home workspace
  • Fluent in English and Spanish.
Benefits
  • Professional development opportunities
  • Work from home option
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experienceCRM softwaremultitaskingtime management
Soft Skills
verbal communicationwritten communicationproblem-solvingpositive attitudeprofessionalism
Certifications
high school diplomaGED