Account Manager

MCG Health

Account Manager responsible for managing Education Program accounts at MCG Health. Developing relationships and executing strategic account plans for customer success.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 - $151,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within healthcare and education sectors, leveraging strong consultative relationship management and strategic account planning skills to drive customer retention and satisfaction. Proficient in utilizing Salesforce and data analysis to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Account ManagementCustomer SuccessStrategic Account PlanningSalesforce ExperienceConsultative Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisContract ManagementRenewal ManagementUtilization Trends AnalysisOperational Metrics Analysis

Soft Skills

Strong CommunicationOrganizational SkillsTime ManagementPrioritizationFacilitation Skills

Tools & Technologies

SalesforceCRM PlatformsAI-Enabled Tools

Industry Keywords

Healthcare EducationSaaSHigher EducationAcademic Health SystemsCustomer Retention

About the role

Key responsibilities & impact

Own an assigned portfolio of Education Program accounts, serving as the primary relationship manager for executive sponsors, academic leaders, faculty, operational stakeholders, and end users.
Develop trusted advisor relationships by providing consultative guidance on MCG products, services, workflows, and evidence-based best practices.
Manage renewals, relicensing activities, and customer agreements to support retention, continuity, and long-term customer success.
Develop and execute strategic account plans that expand licensed MCG solutions across programs, departments, campuses, and affiliated institutions.
Conduct regular customer business reviews, account planning sessions, and health assessments aligned with account segmentation and service expectations.
Monitor customer engagement, utilization trends, and adoption metrics to identify opportunities, mitigate retention risks, and improve customer outcomes.
Coordinate onboarding, implementation support, provisioning activities, training plans, and train-the-trainer programs to ensure successful customer adoption.
Assess educational workflows and recommend approaches that optimize integration and effective use of MCG solutions.
Deliver product education and training that supports curriculum integration, evidence-based practice, and learner preparedness.
Support customer success across nursing, medical, residency, physician assistant, case management, and other healthcare education environments.
Partner with Sales, Product, Technical Support, Finance, Contracts, Operations, and other internal teams to resolve customer issues, support account planning, and improve service delivery.
Maintain accurate account documentation, customer activity, renewal records, meeting notes, and opportunity management within Salesforce and related CRM systems.
Identify root causes of customer challenges and coordinate cross-functional solutions that improve long-term customer success.
Represent MCG at customer meetings, conferences, webinars, trade shows, and other client-facing educational events as assigned.
Provide mentoring and functional guidance to Account Managers and Account Executives as assigned while operating effectively in a remote environment.
Use approved AI-enabled tools to improve account planning, customer engagement, operational efficiency, and customer success outcomes.

Requirements

What you’ll need

Bachelor's degree required; advanced degree preferred.
At least 5 years of experience in account management, customer success, healthcare sales support, education program support, or related client-facing roles.
Experience managing complex customer relationships, renewals, relicensing activities, contracts, or recurring revenue accounts.
Demonstrated consultative relationship management, presentation, facilitation, and strategic account planning skills.
Ability to analyze account activity, utilization trends, operational metrics, and customer data to support business decisions and customer success.
Strong written and verbal communication, organizational, time management, prioritization, and follow-through skills.
Experience using Salesforce or comparable CRM platforms.
Experience collaborating cross-functionally with Sales, Finance, Contracts, Product, Technical Support, Implementation, and Operations teams.
Experience supporting healthcare, healthcare technology, SaaS, higher education, academic health systems, or healthcare education organizations preferred.
Strong customer relationship management and business acumen with a demonstrated customer retention mindset.
Ability to identify root causes, resolve complex customer concerns, and proactively manage account health.

Benefits

Comp & perks

💻 Remote work/ Hybrid work
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/