Business Process Excellence Analyst

MCG Health

Business Process Excellence Analyst at MCG Health responsible for evaluating and improving business processes. Collaborating cross-functionally to enhance healthcare service delivery and efficiency.

Posted 5/4/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $123,300 per yearWebsite

About the role

Key responsibilities & impact

Work closely with cross-functional MCG teams to identify, document, and analyze business processes.
Collaborate with various departments to develop cross-team processes to execute MCG business strategy.
Build process diagram maps in LucidChart, and Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word.
Lead current-state process documentation and analysis initiatives by identifying requirements, inputs, outputs, resources, and tasks, while documenting processes to uncover issues, risks, gaps and opportunities; drive resolution or mitigation efforts, communicate outcomes to stakeholders, and escalate to leadership as needed.
Implement and execute process improvements and new process designs in collaboration with stakeholders to enhance efficiency, productivity, and customer satisfaction while aligning with organizational goals.
Identify system and workflow infrastructure changes necessary to implement new processes.
Support Manager Business Process Excellence in facilitating key project/kaizen initiatives.
Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams.
Provide stakeholders and shareholders with project status updates, feedback, and reporting on key responsibilities and objectives; identify and engage key stakeholders to participate in, review, and support process documentation, improvement, and development efforts; and ensure alignment on documented processes and enhancements to existing processes.
Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices.
Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods.
Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence.
Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings.

Requirements

What you’ll need

At least 3 years of experience in business process analysis, business process improvement, and/or project management required.
Proficiency in process mapping and diagramming tools (e.g., LucidChart and Confluence Draw.io) is required.
Experience creating informational and/or instructional documentation using PowerPoint, Confluence wiki, Word, or other tools required.
Strong analytical skills with the ability to collect, study, and interpret complex data and analyze business processes required.
Proficiency in Microsoft Office suite, including Excel, PowerPoint, Teams, etc. required.
Knowledge of Process Management and Improvement frameworks such as Lean Six Sigma, ITIL v3, TQM or ISO 9000 required.
Demonstrates strong time management skills, consistently meeting deadlines and managing multiple tasks efficiently.

Benefits

Comp & perks

Remote work/ Hybrid work
Travel expected 1-4 times per year for company-sponsored events
Medical, dental, vision, life, and disability insurance
401K retirement plan; flexible spending and health savings account
15 days of paid time off + additional front-loaded personal days
14 company-recognized holidays + paid volunteer days
up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
LGBTQ+ Health Services
Pet insurance
Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process analysisbusiness process improvementproject managementprocess mappingprocess diagramminganalytical skillsdocumentation creationprocess management frameworksLean Six SigmaITIL v3

Soft Skills

time managementcommunicationcollaborationproblem-solvingstakeholder engagementfacilitationadaptabilityorganizational skillstraining developmentprocess documentation