Care Strategy Consultant II
MCG Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $125,000 - $175,000 per year
About the role
- Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes
- Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs
- Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making
- Assess customer needs to identify areas of risk or gaps in workflows
- Provide strategic guidance aligned to customer goals to maximize value from MCG solutions
- Monitor and measures strategy effectiveness with dashboards and reporting
- Adopt and applies AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience
- Lead change management processes for optimal adoption of MCG solutions
- Collaborate with customers pre and post implementations for support and strategic decisions
- Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers
- Effectively communicates with internal stakeholders to provide updates on engagement progress and address needs promptly
- Demonstrate capability to identify potential barriers to re-licensure and collaborates proactively with other MCG departments to improve success
- Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption
- Maintain proficiency with Salesforce, Gainsight, Microsoft Office
- Utilize the Customer Success Toolkit
- Demonstrate proficiency in MCG Core Competencies
- Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters)
- Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team
- Mentor Care Strategy Consultants
- Assist with new hire onboarding to support new team members
- Provide insights and education to other members of Customer Success for the CSC role
- Represent MCG at industry events and conferences
Requirements
- 3+ years experience with MCG required
- Experience in project management/ implementation processes required
- Experience reviewing and applying clinical insights to data required
- Associate’s degree in nursing required
- Active RN license required
- Ability to travel 50-80% of the time required
- Ability to effectively and efficiently work remotely
- MCG Certification or obtained within 6 months of employment
Benefits
- 💻 Remote work
- ✈️ Occasional travel expected for company-sponsored events
- 🩺 Medical, dental, vision, life, and disability insurance
- 📈 401K retirement plan; flexible spending and health savings account
- 🏝️ 15 days of paid time off + additional front-loaded personal days
- 🏖️ 14 company-recognized holidays + paid volunteer days
- 👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
- 🌈 LGBTQ+ Health Services
- 🐶 Pet insurance
- 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MCG content expertiseMCG software solutionsworkflow optimizationAI-driven toolsproject managementclinical insightsdata analysisdashboard reportingchange managementcustomer success strategies
Soft Skills
strategic guidancecommunicationcollaborationmentoringproblem-solvingleadershipcustomer engagementstakeholder managementadaptabilityproactive approach
Certifications
MCG CertificationActive RN licenseAssociate’s degree in nursing