Care Strategy Consultant II

MCG Health

Care Strategy Consultant II at MCG improving US healthcare by leveraging expertise in content and solutions across complex customer engagements. Role involves mentoring, strategy, and collaboration.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes
Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs
Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making
Assess customer needs to identify areas of risk or gaps in workflows
Provide strategic guidance aligned to customer goals to maximize value from MCG solutions
Monitor and measures strategy effectiveness with dashboards and reporting
Adopt and applies AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience
Lead change management processes for optimal adoption of MCG solutions
Collaborate with customers pre and post implementations for support and strategic decisions
Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers
Effectively communicates with internal stakeholders to provide updates on engagement progress and address needs promptly
Demonstrate capability to identify potential barriers to re-licensure and collaborates proactively with other MCG departments to improve success
Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption
Maintain proficiency with Salesforce, Gainsight, Microsoft Office
Utilize the Customer Success Toolkit
Demonstrate proficiency in MCG Core Competencies
Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters)
Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team
Mentor Care Strategy Consultants
Assist with new hire onboarding to support new team members
Provide insights and education to other members of Customer Success for the CSC role
Represent MCG at industry events and conferences

Requirements

What you’ll need

3+ years experience with MCG required
Experience in project management/ implementation processes required
Experience reviewing and applying clinical insights to data required
Associate’s degree in nursing required
Active RN license required
Ability to travel 50-80% of the time required
Ability to effectively and efficiently work remotely
MCG Certification or obtained within 6 months of employment

Benefits

Comp & perks

💻 Remote work
✈️ Occasional travel expected for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MCG content expertiseMCG software solutionsworkflow optimizationAI-driven toolsproject managementclinical insightsdata analysisdashboard reportingchange managementcustomer success strategies

Soft Skills

strategic guidancecommunicationcollaborationmentoringproblem-solvingleadershipcustomer engagementstakeholder managementadaptabilityproactive approach

Certifications

MCG CertificationActive RN licenseAssociate’s degree in nursing