McCormick & Company

Customer Technical Service Analyst

McCormick & Company

full-time

Posted on:

Location Type: Office

Location: Łódź • Poland

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About the role

  • Communicates effectively with internal stakeholders, external customers, and other departments daily about various aspects of customer quality
  • Complete and review finished products specifications for McCormick brands, Industrial, Quick Service Restaurants, Private Label and Retails customers
  • Create and manage raw material, semi-finished, finished products and packaging microbiological, sensory, chemical and physical inspection plans for McCormick manufacturing plants in Canada and USA
  • Act as a point of contact in relation to technical / quality assurance related queries for external customers as per account.

Requirements

  • Food Technology Diploma or related qualification
  • Fluent English is required
  • Previous experience in the food industry (e.g. Quality assurance, technical, R&D, customer services)
  • Knowledge of quality systems preferable e.g. ISO, BRC, EFSIS
  • Advanced level of computer literacy (specifically Excel, SAP, Outlook, Devex, and Lotus Notes desirable)
  • Knowledge of Food Safety Quality Systems/Food Certification Standards (Halal/Kosher/Organic) will be an advantage
  • Understands specific food safety management issues, possesses sufficient understanding on product composition
  • Good oral and written communication skills
  • Organized, methodical, good attention to detail
  • Able to prioritize and manage time effectively, with a high sense of urgency
  • Willing to work in rotating shifts (morning / afternoon)
Benefits
  • Competitive and comprehensive benefits
  • Opportunities for growth and development
  • Equal opportunity employment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
food technologyquality assurancemicrobiological inspectionsensory inspectionchemical inspectionphysical inspectionfood safety managementproduct compositionquality systemsfood certification standards
Soft Skills
communication skillsorganizational skillsattention to detailtime managementability to prioritizemethodical approachsense of urgency
Certifications
Food Technology DiplomaISO certificationBRC certificationEFSIS certificationHalal certificationKosher certificationOrganic certification