Service Manager

McCloud Services - Pest Management Professionals

Service Manager overseeing staff in pest control service department at Rentokil. Ensuring quality service and compliance with company standards in Grand Rapids location.

Posted 5/15/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Direct staff of Service Department in branch to provide quality service to all customers
Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers
Provides continued, up-to-date training of branch service and sales personnel
Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards
Responds to customer complaints
Contacts pending cancellations in an attempt to retain account
Maintains current awareness of number of customers remaining to be serviced in the month
Takes responsibility of servicing pest routes when necessary
Maintains inventory

Requirements

What you’ll need

High school diploma or general education degree (GED)
Must possess a valid driver's license from state of residence
2 or 4 year degree strongly preferred
1-2 years related experience preferred
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organizations
Knowledge of dry chemicals and pesticides
Familiar with Department of Transportation (DOT) rules and regulations

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pest controlinventory managementcustomer servicereport writingsafety rules interpretationoperating instructions interpretationmaintenance instructions interpretationdry chemicals knowledgepesticides knowledge

Soft Skills

staff motivationcustomer complaint resolutioneffective communicationtraining and developmentorganizational awareness

Certifications

valid driver's license