Process Engineer

McCarthy Tétrault

. Conducting deep-dive reviews of existing operational and legal workflows to document and visualize current-state processes with a view to optimize them.

Posted 5/23/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$111,000 - CA$121,000 per yearWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Conducting deep-dive reviews of existing operational and legal workflows to document and visualize current-state processes with a view to optimize them.
Analyzing, mapping, and redesigning business processes across legal and business services teams, with a focus on leveraging AI and automation.
Identifying pain points, inefficiencies, and opportunities for transformation, both AI-driven and non-AI, stemming from the Services Review and other strategic initiatives.
Developing and maintaining process documentation, workflows, and standard operating procedures.
Collaborating with stakeholders across practice groups and departments to understand variations in workflows and pain points.
Contributing to future-state design and roadmap development for firm-wide operational processes, ensuring alignment with strategic goals.
Supporting the implementation of service review recommendations using a tiered resourcing model.
Collaborating with cross-functional teams (e.g., Client Service Delivery, Professional Resources, IT, Platform Solutions Team) to deliver transformation projects.
Assisting in the execution and monitoring of the mt2030 strategy, including periodic reviews and reporting on action plans.
Contributing to change management initiatives to foster a culture of operational excellence and enablement.
Supporting pilot testing of new workflows, monitoring adoption, and iterating processes based on feedback to enhance outcomes over time.
Recommending resourcing models and structures that support improved workflows on a cost-neutral or efficiency-gaining basis.
Working with stakeholders to identify, prioritize, and deliver AI use cases for both client-facing and internal applications (e.g., contract analysis, legal research, practice management, HR, billing workflows).
Supporting the coordination and eventual migration of firmwide data governance activities to the Transformation team.
Assisting in the development and rollout of AI training programs for lawyers and business services staff.
Collaborating with internal teams to evaluate where automation and AI can streamline processes and reduce friction points in operational workflows.
Facilitating workshops, interviews, and meetings to gather requirements and communicate project progress.
Preparing clear and concise reports, presentations, and updates for the Senior Leadership Team (SLT), Board of Partners, and other key stakeholders.
Promoting accountability and alignment across modules and work groups within the ATS structure.

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Information Systems, or a related field; advanced degree or relevant certifications (e.g., Lean Six Sigma, PMP, CBAP) an asset.
5+ years of experience in business analysis, process engineering, or transformation roles, ideally within professional services, legal, or consulting environments.
Demonstrated experience with process mapping, workflow redesign, and requirements gathering.
Familiarity with AI applications, data governance, and digital transformation initiatives.
Strong project management and change management skills.
Excellent communication, facilitation, and stakeholder management abilities.
Analytical mindset with a focus on problem-solving and continuous improvement.
Experience with M365 and process automation tools is a requirement.
Experience with other enterprise platforms (e.g., Salesforce, ServiceNow) is an asset.
Proven ability to lead or support complex, multi-stakeholder projects with a strong focus on aligning business needs with transformation outcomes.
Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and a results-driven approach to operational excellence.

Benefits

Comp & perks

Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
Strong community involvement and a commitment to equity, diversity and inclusion.
A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisprocess engineeringprocess mappingworkflow redesignrequirements gatheringdata governancedigital transformationAI applicationschange managementcontinuous improvement

Soft Skills

communicationfacilitationstakeholder managementanalytical mindsetproblem-solvingorganizational skillsattention to detailresults-driven approachcollaborationaccountability

Certifications

Lean Six SigmaPMPCBAP