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Manager, Legal Support Services
McCarthy Tétrault. Legal Assistant Placement and Teams Determining requirements for effective production and processing of legal assistant work.
About the role
Key responsibilities & impact- Legal Assistant Placement and Teams Determining requirements for effective production and processing of legal assistant work.
- Working closely with Director, Legal Support Services, Practice Group Leads and Professional Resources to propose, implement and maintain Legal Assistant resources, including hiring talent, recommending teams, providing feedback, and recommending physical location of Legal Assistants and Lawyers based on practice requirements.
- Managing absences and planning of vacations to ensure adequate coverage, and recording of information.
- Ensure management and authorization of overtime requests.
- Coaching employees to be accountable for their work, to be aligned with the Firm’s objectives, culture and values and creating an empowering work environment.
- Leading team-building events; supporting and mobilizing employees to get involved in projects, meetings, etc.
- Regularly obtain feedback from clients (Lawyers).
Requirements
What you’ll need- Completed post-secondary education in Business Administration, Human Resources or a related field or extensive relevant work experience required.
- Minimum 10 years of experience, with at least 3 years managing a large team, ideally in a professional services environment.
- Highly developed problem solving, conflict management and negotiation skills, including the ability to successfully resolve performance and disciplinary issues.
- Ability to develop and deliver creative solutions.
- Excellent analytical and critical thinking skills.
- Demonstrated proficiency in numeracy skills.
- Strong written and oral communication skills.
- Able to communicate effectively with individuals at all levels of the Firm while maintaining composure.
- Intermediate skill level with Office Suite.
- Demonstrated experience in change management and keen interest in continuous process improvement.
- Proven organizational skills and ability to prioritize work in a fast-paced environment on a national platform.
- Ability to develop strong trusting relationships in order to gain support and achieve results.
Benefits
Comp & perks- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation and generous time off, including a day off for your birthday and a day off to volunteer.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business AdministrationHuman ResourcesChange ManagementNumeracy SkillsAnalytical SkillsCritical ThinkingProblem SolvingConflict ManagementNegotiation SkillsTeam Management
Soft Skills
CoachingCommunicationOrganizational SkillsRelationship BuildingEmpowermentFeedback ManagementTeam BuildingCreativityPrioritizationAdaptability